15 March 2013
During a routine inspection
People using the service told us they were encouraged to be as independent as possible in their home and in the community. People said they did a range of activities according to their individual interests and went out as much as they wanted to.
People told us that they were involved in developing and reviewing their care records. The care records included photographs of important people, places and events. The records were written in a style that supported people to understand.
We looked at safeguarding procedures; this is how the service ensured people using the service were protected from harm. We saw suitable systems were in place to support and protect vulnerable adults.
We found suitable recruitment procedures had been carried out prior to staff working with people. This included disclosure and barring checks. This meant people using the service were appropriately protected.
People using the service confirmed they could speak with the staff if they had a concern or a complaint and were confident that staff would address their concerns. This meant people felt able to voice their concerns and were listened to.