6 June 2023
During a routine inspection
People's experience of using this service and what we found
People told us they felt safe living at the home. Staff told us they would feel confident in speaking up about poor practice. Risks to people were assessed, recorded and regularly reviewed. There were enough staff on duty to meet people's needs. People told us they received their prescribed medicines on time. Medicines were administered by staff who had the relevant training and their ongoing competency checked. Infection prevention and control procedures were robust and protected people, staff and visitors from harm. Accidents and incidents were recorded and analysed.
Staff had received regular training and supervisions to perform their roles effectively. Staff were supported with their progression; supervisions included discussions around personal and professional development. Staff worked well with healthcare professionals to achieve positive outcomes for people.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People received kind and compassionate care. Staff understood and responded to people's individual needs. Where appropriate, staff encouraged and enabled people to take positive risks. Staff knew people well and interacted positively with them. People were supported to participate in their chosen social and leisure interests on a regular basis. Staff wanted to support people to have fulfilling lives and to see people achieve their goals and dreams for the future.
The culture, visions and values had been embedded and placed people at the heart of the home. The values instilled by the provider and management team were displayed by all staff. The registered manager was passionate, motivated and determined to achieve the best possible outcomes for people.
There was a strong and effective governance system in place. People, relatives and staff were confident about approaching the registered manager if they needed to. They recognised that their views and feedback were valued and respected. Feedback from staff, people and relatives was positive.
Rating at last inspection
This is the services first inspection, since they registered with us on 1 April 2022.
Why we inspected
This was a planned inspection to check whether the provider was meeting legal requirements and regulations, and to provide a rating for the service as directed by the Care Act 2014.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the home. If we receive any concerning information we may inspect sooner.