Background to this inspection
Updated
11 February 2022
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.
We received information of concern about infection prevention and control measures at this service. This was a targeted inspection looking at the infection prevention and control measures the provider has in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.
This inspection took place on 13 January 2022 and was unannounced.
Updated
11 February 2022
About the service
Mount Vernon Terrace is registered to provide personal care for up to 16 people with mental health conditions. At the time of the inspection 11 people were living at the service. The building is a large terraced property and accommodation is provided over 4 floors, accessed by stairs. Communal lounges and a dining room were provided on the ground floor.
People’s experience of using this service and what we found
People told us they felt safe and they liked the staff. People were happy with the support they received from staff. They told us if they had any worries or concerns they could speak to the manager and staff and they would be listened to.
People’s care records contained guidance for staff about how to provide support to people safely and to minimise risks to people. Staff were trained in their responsibilities for safeguarding adults and knew what action to take if they witnessed or suspected any abuse.
Systems were in place to make sure people received their medicines as prescribed. Staff supported people to maintain their health by making appropriate referrals to community health professionals and acting on any advice they were given.
There were enough staff provided to meet people’s needs. We observed staff respond to people in a timely manner throughout the day.
The provider had recruitment procedures in place to make sure staff had the required skills and were of suitable character and background.
Staff were provided with regular training, supervisions and appraisals, which supported them to conduct their roles effectively.
The provider had refurbished the basement area and created a recreation resource for people to enjoy. Some bedrooms had been refurbished but some other areas of the building appeared worn and were in need of redecoration. The provider was aware some areas required improvement.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were happy with the food provided. Choices were available, and staff were aware of people’s dietary requirements and preferences.
The provider had a complaints procedure in place. Information about how to complain was provided to people. People living at the service said they could talk to the manager if they had a complaint.
The manager understood the regulatory requirements and monitored the quality and safety of the service on a regular basis. Staff told us they enjoyed their jobs and they worked well together.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection: The last rating for this service was Good (published 4 May 2017).
Why we inspected: This was a planned inspection based on the previous rating.
Follow up: We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.