Franklyn Lodge

Updated 28 April 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

The inspection was carried out by one inspector.

Service and service type

Franklyn Lodge is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Franklyn Lodge is a care home without nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager.

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We reviewed two people's care records, four people’s medicines records, four staff files, policies and procedures and a range of records relating to the management and quality monitoring of the service. We spoke with two people living at the home, the registered manager and two care staff. We received feedback from a family member of a person living at the home.

Updated 28 April 2023

About the service

Franklyn Lodge is a residential home providing accommodation and personal care for a maximum of four adults who have a learning disability. At the time of this inspection, there were four people using the service.

People living at the home have their own bedrooms and have access to communal facilities including bathrooms, lounge and dining areas, the kitchen and garden.

People’s experience of using this service and what we found

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

Right Support: People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People were offered choices about what they wanted to do and the support they required from staff. People’s care plans provided guidance for staff on meeting their needs in the way they preferred. People were supported to participate in activities that were important to them.

Right Care: People received person centred care. Staff understood the importance of ensuring people were supported in a way that promoted their dignity, privacy and human rights. People did not have to wait for support when they required it. Personal care was provided in a way that was respectful of people’s privacy and dignity.

Right Culture: The registered manager and staff understood the importance of ensuring people received good quality care and support that reflected best practice in working with people with learning disabilities and autistic people. Staff had received training in understanding learning disabilities and autism and were knowledgeable about people’s needs and preferences. Information was shared to ensure staff were up to date on current best practice. Accidents, incidents and concerns were shared with local authorities, family members and the CQC where appropriate. Learning from incidents and concerns was used to improve staff practice in caring and supporting people.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update

The last rating for this service was Requires Improvement (published 21 February 2020) and there were breaches of regulations. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected

We undertook this focused inspection to check they had followed their action plan and to confirm they now met legal requirements. This report only covers our findings in relation to the Key Questions Safe, Effective and Well-led which contain those requirements. For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating. The overall rating for the service has changed from Requires Improvement to Good. This is based on the findings at this inspection.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Franklyn Lodge on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.