All inspections: The Brothers of Charity Services - 9 New Hutte Lane

We spoke to people about the home this included the coordinator and two members of staff (one in person and another by telephone). We also spoke to relatives of 2 of the people who lived at 9 New Hutte Lane by telephone.

Relative's comments included:

'Well I think the staff there are really good. Since he's been there he's come on leaps and bounds'.

'I'm involved in everything they do with him'if I do have any queries they do address them'.

There are 3 people living at in the home and they all had complex learning disabilities. On the day of the inspection two of the people who live at 9 New Hutte were at a day centre. We observed interaction between the other person who lived at the home, who was unable to contribute to our inspection, and staff on duty.

We asked staff what it was like working at 9 New Hutte Lane comments included:

'I enjoy doing the work, it's a fulfilling role because I work directly with people'at the end of the day you know you've helped somebody, you get that kind of satisfaction'.

'I have always been interested in caring, like to make someone's life bit better'.

Due to the different ways people who were supported by the Brothers of Charity Services communicated, we were not able to directly ask them their views on the support they received. However on the day of our inspection we spoke with a relative who stated. 'Staff are brilliant, my relative seems very happy'

Care plans were very person centred documents, demonstrating that people were encouraged to be as independent as possible and that their privacy and dignity was always respected.

At the time of our visit to this location there were three men living at New Hutte Lane. Due to their complex needs they were unable to verbalise with us and therefore could not tell us what it was like living there. We saw two of the people living at the home, who both looked comfortable in their environment.

We contacted family members of two of the people by telephone, so that we could obtain their views about the level of care and support received by their relatives. They were extremely complimentary about the service provided and the staff team at New Hutte Lane.

One person told us, "The difference in (named removed) is remarkable, compared to what he was like before he went to live there" and another commented, "When we go to visit they (the staff) tell us what is going on. They keep me well informed by telephone too. If they are going to take my relative anywhere they always phone me to ask if it will be OK, because he cannot speak for himself."

We have used additional comments from relatives within this report under each outcome area assessed.

Archived: The Brothers of Charity Services - 9 New Hutte Lane

All Inspections

10 September 2013

During a routine inspection

13 December 2012

During a routine inspection

22 November 2011

During a routine inspection