Wellfield

Updated 27 January 2022

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the COVID-19 pandemic we are looking at how services manage infection control and visiting arrangements. This was a targeted inspection looking at the infection prevention and control measures the provider had in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.

This inspection took place on 18th January 2022 and was announced. We gave the service 24 hours’ notice of the inspection. We spoke with two staff, one resident and a visiting health professional

Updated 27 January 2022

About the service

Wellfield is a residential care home that at the time of inspection was providing accommodation and personal care to 22 people aged 65 and over. The service can support up to 29 people. Accommodation is provided in one double bedroom and the remainder in single bedrooms over two floors. Most of the rooms have bathroom facilities. The home is located in Accrington in Lancashire.

People’s experience of using this service and what we found

People told us they were well cared for and felt safe in the home. The also told us staff treated them with dignity and were respectful. Our observations supported these views. Staff had been safely recruited.

People received their medicines as prescribed, and were happy with the support they received. Care plans contained information on people’s health and communication needs as well as their family background, religious needs and social interests. The provider had systems to assess and monitor people’s health and nutritional needs.

Staff encouraged people to be as independent as possible. People felt listened to and confident to raise any issues. We saw that where concerns had been raised, the registered manager had acted to resolve the matters. Activities were available for people to participate in if they wished.

The home had received one complaint since the last inspection. This had been handled appropriately. We noted minor issues within the home were dealt with prior to becoming complaints.

There were systems to ensure staff documented any accidents or incidents which had taken place and there was learning from these incidents. Staff had completed safeguarding training and knew the correct action to take to protect people from the risk of abuse.

Staff told us they felt well supported and received regular supervision during which they were able to discuss their professional development.The registered manager had systems to assess and monitor the quality of the service.

Professional visitors spoke highly of the home and how the staff supported people with a variety of conditions. They were complimentary around how well the registered manager and staff worked with health care professionals to achieve effective outcomes.

The interior of the home was clean and free from malodour. The environment was safe and equipment had been regularly serviced and checked to ensure it was safe to use.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was requires improvement (published 3 December 2018).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.