26 October 2022
During a routine inspection
Individual Care and Support Services provides personal care to people with multiple health needs living in their own homes. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection, 3 people were receiving support with personal care.
People’s experience of using the service and what we found
Risks to people’s health, safety and well-being had been assessed and staff mostly had access to information about how to manage identified risks safely. We have made a recommendation regarding information about risks associated with specific medical conditions. Staff knew how to support people safely and what action to take if their health needs changed.
Systems were in place to act on any incidents, accidents or safeguarding concerns. Family members told us they felt reassured of their relative’s safety when being supported by staff.
Safe recruitment processes were followed, and people were supported by consistent staff. Family members told us staff arrived on time and always completed the tasks required.
People’s needs had been assessed and care was delivered in line with best practice guidance. Where needed, staff supported people with their meals. People were supported to access health care appointments and referrals were made to health and social care professionals in a timely manner.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People’s communication needs were considered as part of the assessment and care planning process. However, communication care plans required more person-centred information. We have made a recommendation regarding this.
People received care that was person-centred and based on their individual needs and preferences. Staff supported people to access the community where required. Family members told us staff knew their relatives well and had built positive relationships with them.
The provider’s governance systems were not always effective at identifying issues and driving necessary improvements. Audits and checks had not identified issues we found in relation to risk management plans and communication care plans. We have made a recommendation regarding this.
The provider was keen to support a person-centred culture and provide people with a better quality of life. Positive feedback had been received from staff and family members about the provider’s support.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 13 December 2021 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow-up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.