This visit was to monitor whether appropriate action had been taken by the provider to comply with the regulation. We saw evidence to confirm that the provider was meeting the regulatory requirements.
We spoke to three relatives at the home and they all spoke positively about the care their relatives received. One person said 'This is my first visit and it's a good first impression.' Another person said 'when I heard [my relative] was coming here, I was happy as I know she will be looked after. All the staff are great and so are the managers.'
The care plans were person-centred and monitored and recorded important aspects of people's health. For example, blood glucose was monitored for those with diabetes and fluid input and output charts were in place for those who needed it.
The home worked well with other professionals and shared accurate information to ensure the safety of the people in their care.
We were, however, concerned about the administration of medication as we found that some medication was recorded as having been given when this was not the case. An external pharmacist audited medicines once a month, but there was a lack of internal auditing which would have identified recording errors.
On our visit the residents we spoke with gave a positive review of staff and the manager.
Residents told us that there was plenty of food and drink available. This included varied food choices including vegetarian options, fruit, culturally diverse food and snacks outside of mealtimes.
Residents told us that Wellesley Road Care Home was a clean environment.
Residents told us that they had the opportunity to give feed back about how the home was run and knew how to make complaints.
People who use the service told us that their care needs had been assessed and regularly reviewed.
People told us that they felt safe and well cared for in the home. They said that they were treated with respect, recognised as individuals and able to choose how they led their lives.
People who use the service told us that their care needs had been assessed and regularly reviewed.