We carried out a review of the data available to us about Dimensions Dorset Domiciliary Care Office on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Dimensions Dorset Domiciliary Care Office, you can give feedback on this service.
About the service
Dimensions Dorset Domiciliary Care Office provides care and support to people with a learning disability and autistic people. It is registered to provide personal care. At the time of the inspection the service was delivering personal care to 25 people. Most people lived in their own accommodation, some people shared a house with other people using the service.
CQC only inspects the service being received by people provided with 'personal care'; help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided.
People’s experience of using this service and what we found
Right Support:
Staff received person centred training and were confident in their abilities to promote positive risk taking which enabled people they supported, the freedom to pursue their own interests and to live their lives as they chose. A staff member informed us, “We work with the tools given and the spaces given to really make a difference in a person’s life. You can see the changes and see what people we support can accomplish.”
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Right Care:
People were supported by staff who consistently strived to improve the quality of care people received. Staff understood people’s individual ways of communicating. This enabled people to be listened to and people were supported to actively engage in daily living tasks. For example, a staff member explained, “For one person clapping is encouragement and could be used to help motivate them to complete a task but for another, clapping means all finished. We must never clap at dinner, or they will stop eating and will not restart this activity until the next meal.”
Right Culture:
Without exception, staff fed back that people were placed at the heart of Dimensions Dorset Domiciliary Care Office. One staff member commented, “It's lovely to see [person’s name] has become part of the local community, they are recognised as a neighbour, friend, beautiful person, and not a person with a label learning disability.” Another informed us, “The values that Dimensions have [Respect, Courage, Ambition, Integrity, Partnership] are so aligned with the management team. I love everything about this company, very useful trainings and professional trainers, flexibility to work, the balance between work and home life.”
The staff team’s commitment to supporting people and focus on continued improvement helped reduce the risk of closed cultures developing within the service. Staff had received training on recognising the signs of a closed culture and were able to answer confidently what action they would take when raising and escalating concerns.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 15 December 2021 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.