Absolute Care Services

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

Based on the findings of this assessment, we found no issues. This meant the service continued to be consistently managed and well-led. Leaders and the culture they created promoted good-quality, safe care. The quality and safety of the home care service people received was routinely monitored and assured by managers and senior staff through regular audits and checks. People were also complimentary about the way the service was managed, and how approachable the office-based managers and staff were.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Shared direction and culture during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Capable, compassionate and inclusive leaders during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Freedom to speak up during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Workforce equality, diversity and inclusion during this assessment. The score for this quality statement is based on the previous rating for Well-led.

It was clear from feedback we received from the managers and staff they understood their roles and responsibilities in relation to assessing, monitoring and managing the quality and safety of the home care service they provided people. A member of staff told us, “Our supervisors carry out regular spot checks on our working practices. These checks are constructive and help us ensure we maintain high standards of care.”

The provider had established governance systems that were effectively operated using electronic systems to oversee staff call visits, care packages, and medicine management. These systems flagged issues in real time, such as missed visits or late medicine administration, alerting office-based managers immediately. The quality and safety of the service were routinely monitored through audits, well-being checks, and spot checks on staff practices. Senior managers and directors also conducted regular inspections to ensure compliance in areas such as recruitment, training, medicines, complaints, and safeguarding. Audit results were analysed to identify areas for improvement, with action plans developed to address any issues. The electronic systems significantly enhanced the provider's ability to monitor and improve service quality. The managers ensured timely notifications were made to the CQC, and the service’s previous CQC rating was clearly displayed in their offices and on their website, as legally required.

We did not look at Partnerships and communities during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Learning, improvement and innovation during this assessment. The score for this quality statement is based on the previous rating for Well-led.