Caring Partners Healthcare Ltd

Updated 5 January 2024

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection team consisted of 2 inspectors and an Expert by Experience.

An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats and specialist housing.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

The inspection was announced. We gave the service 2 days’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.

What we did before the inspection

We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We reviewed information we held about the service. We used this information to plan our inspection.

During the inspection

We spoke to 3 people who use the service, the Nominated Individual who is also the manager, 5 staff and 1 professional. We reviewed care plans, risk assessments, medicine records, recruitment files and policies and procedures.

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Updated 5 January 2024

About the service

Caring Partnership Healthcare Ltd is a domiciliary care agency providing personal care to people in their own home. At the time of our inspection there were 6 people using the service.

People’s experience of the service and what we found:

Not all risks were managed safely.

The provider did not always identify issues that should be reported to safeguarding or to the Care Quality Commission (CQC).

Staff were not always recruited safely and in line with current legislation.

Medicines were not always managed safely and staff were not using body maps or Medicine Administration Records (MAR).

The provider did not have sufficient oversight of the service to assure themselves that they were providing good care.

People and their families told us they felt well supported by staff who knew them well and who supported them in a person centred way.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

The service was registered with us on 17 December 2021 and this is the first inspection.

Why we inspected

The inspection was prompted in part due to concerns received about the safe running of the service. A decision was made for us to inspect and examine those risks.

Enforcement

We have identified breaches in relation to Regulations 12, 17 and 19 of the Health and Social Care Act 2008 (Regulated Activities) regulations 2014.

We will request an action plan from the provider to understand what they will do to improve the standards of quality and safety. We will work alongside the provider and local authority to monitor progress. We will continue to monitor information we receive about the service, which will help inform when we next inspect.