OSJCT Old Station House

Updated 24 February 2022

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the COVID-19 pandemic we are looking at how services manage infection control and visiting arrangements. This was a targeted inspection looking at the infection prevention and control measures the provider had in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.

This inspection took place on 4 February 2022 and was unannounced.

Updated 24 February 2022

About the service

OSJCT Old Station House is a residential home that was providing care to 40 people aged 65 and over at the time of the inspection. The service can support up to 43 people in a purpose-built building with individual flats over three floors.

People’s experience of using this service and what we found

People told us they felt safe living at Old Station House. However, we had comments from people, their relatives and some staff that there were not always enough staff to meet people’s needs. Staff said that they ‘pulled together’ to ensure people received their care. Areas of the home needed improvement to ensure they were kept continually clean and infection free.

We spoke with the registered manager and area operations manager who acknowledged people’s views. The registered manager and provider had plans in place to improve the staffing and housekeeping situation to bring about the required improvements.

Staff demonstrated a good understanding of how to meet people's individual needs and were supported with relevant training and support. People were encouraged to maintain their independence and live their lives as fully as possible.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the home supported this practice.

People were able to maintain contact with those important to them including family and friends. Staff understood the importance of these contacts for people's health and well-being. Staff knew people well and treated them as individuals.

People continued to enjoy meaningful activities to reduce social isolation. The home had an established activity co-ordinator who worked with volunteers to maximise opportunities for people to join in where they wished.

Quality and safety checks helped ensure people were safe and protected from harm. This meant the home could continually improve. Audits helped identify areas for improvement and this learning was shared with staff through handovers and meetings. The management of the home were respected.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection: The last rating for this service was Good (published 29 April 2017).

Why we inspected: This was a planned inspection based on the previous rating.

Follow up: We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.