Light Touch Clinic

Updated 25 January 2023

Light Touch Clinic is an independent provider of consultations and treatment for dermatological conditions, including acne, and Botox (Botulinum toxin) injections for the treatment of excessive sweating and teeth grinding.

Services are provided to patients over the age of 18 years only.

The Registered Provider is CYM Limited.

Light Touch Clinic is located at 50 Church Street, Weybridge, KT13 8DP.

The service is open from 9am to 5.30pm on Monday to Saturday, with evening appointments available until 7pm on Thursdays.

The service is run from self-contained premises over 4 floors which are leased by the provider. Only the ground and the first floor of the premises are accessed by patients. The basement and the third floor are used for storage purposes only. The premises include a suite of consultation, treatment and administration rooms, a reception and waiting area. Patients are able to access toilet facilities on the ground floor. Access to the premises at street level, is available to patients with limited mobility.

The service is led by the medical director, an aesthetic doctor, who provides all services which fall within CQC scope of registration. The staff team is comprised of a practice manager, supported by front of house staff and aesthetic practitioners who provide only non-regulated aesthetic treatments. One aesthetic practitioner acts as the lead for infection prevention and control within the service.

How we inspected this service

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?

• Is it effective?

• Is it caring?

• Is it responsive to people’s needs?

• Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

Updated 25 January 2023

This service is rated as Good overall.

The key questions are rated as:

Are services safe? – Requires improvement

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out this announced comprehensive inspection of Light Touch Clinic on 8 December 2022, under Section 60 of the Health and Social Care Act 2008. This inspection was planned to check whether the service was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008. This was the provider’s first inspection of the service since it registered with the Care Quality Commission (CQC).

How we carried out the inspection:

This inspection was carried out in a way which enabled us to spend a minimum amount of time on site.

This included:

• Speaking with staff in person, on the telephone and using video conferencing.
• Requesting documentary evidence from the provider.
• A site visit.

We carried out an announced site visit to the service on 8 December 2022. Prior to our visit we requested documentary evidence electronically from the provider. We spoke to staff on the telephone and using video conferencing prior to our site visit.

Light Touch Clinic is an independent provider of consultations and treatment for dermatological conditions, including acne, and Botox (Botulinum toxin) injections for the treatment of excessive sweating and teeth grinding.

This service is registered with CQC under the Health and Social Care Act 2008 in respect of some, but not all, of the services it provides. There are some exemptions from regulation by CQC which relate to particular types of regulated activities and services and these are set out in Schedule 1 and Schedule 2 of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. Light Touch Clinic also provides a wide range of non-surgical aesthetic interventions. These include cosmetic Botox injections, dermal fillers, body contouring and skin tightening treatments, which are not within CQC scope of registration. Therefore, we did not inspect or report on those services.

Light Touch Clinic is registered with the Care Quality Commission to provide the following regulated activities: Treatment of disease, disorder or injury; Diagnostic and screening procedures.

There was no registered manager for the service at the time of our inspection. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the service is run. The provider’s practice manager, who was about to leave their employment, had previously held the role of registered manager. The medical director was in the process of submitting their application to CQC to become the registered manager.

Our key findings were:

• There were safeguarding systems and processes to keep people safe.
• There were records to demonstrate that recruitment checks had been carried out in accordance with regulations.
• There were processes in place for the training, performance review and monitoring of staff. There were some current gaps in required training for the one clinician involved in regulated activities which were addressed immediately following our inspection.
• There were effective systems and processes to assess the risk of, and prevent, detect and control the spread of infection. There were processes to maintain and monitor the immunisation status of staff.
• Cold chain monitoring processes were ineffective in ensuring the safe storage of medicines.
• There were some arrangements to manage medical emergencies but no oxygen supply on site and no supporting risk assessment in place to assess the level of risk to patients in the event of a medical emergency, such as anaphylaxis.
• Fire safety processes were in place. Staff had participated in fire drills and had received fire safety training.
• There were comprehensive health and safety and premises risk assessments in place.
• There was evidence of regular auditing of clinical record keeping processes.
• Clinical record keeping sampled was clear and complete.
• There were governance and monitoring processes, including assessment by external advisors, to provide assurance to leaders that systems were operating as intended.
• Policies and procedures were monitored, reviewed and kept up to date with sufficient information, to provide effective guidance to staff.
• There was regular and open communication amongst the staff team and staff felt well supported.
• Patients were routinely asked to provide feedback on the service they had received.
• Complaints were managed appropriately.

The areas where the provider must make improvements as they are in breach of regulations are:

• Ensure care and treatment is provided in a safe way to patients.

(Please see the specific details on action required at the end of this report).

The areas where the provider should make improvements are:

• Continue to monitor staff training completion to ensure timely training updates.
• Complete development of risk assessments to support the control of substances hazardous to health (COSHH).
• Review the service’s infection control manual to ensure it provides clear and relevant guidance for staff.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Hospitals and Interim Chief Inspector of Primary Medical Services