Background to this inspection
Updated
14 April 2023
The inspection
We carried out this performance review and assessment under Section 46 of the Health and Social Care Act 2008 (the Act). We checked whether the provider was meeting the legal requirements of the regulations associated with the Act and looked at the quality of the service to provide a rating.
Unlike our standard approach to assessing performance, we did not physically visit the office of the location. This is a new approach we have introduced to reviewing and assessing performance of some care at home providers. Instead of visiting the office location we use technology such as electronic file sharing and video or phone calls to engage with people using the service and staff.
Inspection team
The inspection team consisted of 1 inspector.
Service and service type
This service is a domiciliary care agency. It provides personal care to people living in [their own houses and flats] [and] [specialist housing].
Registered manager
The provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.
At the time of our inspection there was a registered manager in post.
Notice of inspection
We gave 24 hours’ notice of the inspection. This was because we needed to ensure that the provider or registered manager would be in the office to support the inspection.
The inspection activity started on 23 February 2023 and ended on 23 March 2023.
Updated
14 April 2023
About the service
Inspire Care Professionals Services is a domiciliary care agency. It provides personal care to people living in their own homes. At the time of the inspection there were 2 people using the service.
At the time of the inspection, the location did not care or support anyone with a learning disability or an autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.
People’s experience of using the service and what we found
Right support: Model of care and setting maximises people’s choices, control and independence
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Right care: Care is person-centred and promotes people’s dignity, privacy and human rights
Right culture: Ethos, values, attitudes and behaviours of leaders and care staff ensure people using services lead confident, inclusive and empowered lives.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
The provider completed checks to ensure suitable staff were employed at the service. Checks included suitable conduct in previous social care employment and workers right to reside or work in the UK.
Care workers spoke of being supported by the registered manager.
The provider had a range of quality assurance audits and checks to monitor how care was being provided. The registered manager is actively involved in delivering care and sees the people being cared for regularly.
New care workers receive and induction and are introduced to people before they begin to deliver care.
Processes were in place to ensure safe management of medicines. Risk assessments were in place to guide staff on how to care for people safely. There were systems in place for reporting incidents if required. Preventative measures and lessons learned were suitably documented.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
We have made a recommendation about documenting equality and diversity in care plans.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The service was registered with us on 22 December 2022, and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.