We carried out a review of the data available to us about My Life Legacy on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about My Life Legacy, you can give feedback on this service.
About the service
My Life Legacy is a domiciliary care agency. It provides personal care to people living in their own houses and flats. It provides a service to people with various needs including, physical disabilities, sensory impairments, and people living with dementia or a learning disability. The service also provides care and support to people staying in the provider’s holiday chalets. People who stayed in the holiday chalets were supported by their own staff but if required the service could arrange to provide care and support to people who came on holiday. At the time of this inspection 25 people were supported in the community and no one was accessing the holiday chalets. Not everyone who used the service received personal care. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
Right Support: Staff supported people to have the maximum possible choice, control and independence over their own lives. Staff supported people in ways that allowed people to make day to day decisions. Staff focused on people's strengths and promoted what they could do, so people had a fulfilling and meaningful everyday life. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Right Care: Person-centred care was promoted. The registered managers and staff demonstrated a commitment to people, and they displayed person-centred values. People's choices were respected, and staff supported them to achieve good outcomes. People received kind and compassionate support. Staff protected and respected people's privacy and dignity. People were protected from the risks of abuse and staff were trusted to keep them safe.
Right Culture: The culture between leaders, staff and people was open and inclusive. Staff enjoyed their roles and the relationships between staff and people were positive. People received a good standard of care and support because trained staff could meet their needs and wishes. Staff placed people's wishes, needs and rights at the heart of everything they did. Managers evaluated the quality of support provided to people, involving the person, their families and other professionals as appropriate.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk.
Rating at last inspection
The last rating for the service at the previous premises was good [published 28 September 2018].
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.