Fairmont Residential Home

Updated 13 February 2020

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

Two inspectors undertook the inspection.

Service and service type

Fairmont Residential home is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

Prior to the inspection we reviewed the information we held about the service, including feedback or notifications which the service is required to send to us by law. We also asked for feedback from professionals. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used all of this information to plan our inspection.

During the inspection

We spoke with five people who used the service, one professional, and undertook observations in the public areas of the service. We spoke with five members of staff. These included three care staff, the chef and the registered manager who took overall responsibility for the service. We looked at a range of records including; three care files, staff and training records as well as records relating to the operation and oversight of the service.

After the inspection

We continued to seek clarification from the provider to validate evidence found.

Updated 13 February 2020

About the service

Fairmont Residential home is a residential care home providing personal care to 23 older people, people with a physical disability, sensory impairment, younger adults and people living with a dementia. Eighteen people were living at the service at the time of the inspection. The service was one building over three floors. Bedrooms benefited from ensuite facilities some of which included showers. Public areas were accessible to all people with lift access. Outside accessible space was available to people as well as car parking onsite.

People’s experience of using this service and what we found

We have made recommendations about managing risks, post falls observations and staff recruitment processes. Risks were being managed, however; further detail was required to ensure risk assessments contained up to date information about how to support people’s individual needs. The registered manager told us they would ensure observation of people would take place where falls had occurred. The registered manager confirmed the actions they would take which ensured the employment history of staff was available to them and considered as part of the recruitment process. Sufficient numbers of staff were in place to support people’s needs. People told us they felt safe and staff understood how to act on allegations of abuse.

People’s health needs were supported with a range of professionals involved. Supplies of food was available for meal preparation and choices of meals were offered. Staff received relevant training to support the delivery of care, supervisions and appraisals were undertaken. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People received good care and their individual needs were met. People were treated with dignity and their privacy was considered. Good, kind and caring interactions were noted between staff and people.

A range of activities were provided to people. We observed activities taking place during the inspection. A computerised system had been introduced since the last inspection. The registered manager took action to ensure records contained up to date information about how to support people’s individual needs. Systems were in place to deal with complaints.

People were complimentary about the registered manager and the support she provided. The registered manager and staff team were open and transparent during the inspection. The provider visited the service regularly and clearly knew the staff team and people living in the service. Audits and monitoring of the service was ongoing.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (Published 28 July 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.