We carried out a review of the data available to us about Radis Community Care (Helen Court) on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Radis Community Care (Helen Court), you can give feedback on this service.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
Feedback from people and their representatives was positive. They told us staff were busy but always caring and responsive.
There was a new registered manager. We received positive feedback about the impact they had had since their arrival. They had worked to drive improvements such as updating care plans and promoting person-centred care. Audits and quality checks were practical and improved the care people received. Staff, people and their representatives felt able to raise concerns.
Support was tailored according to people's assessed needs. Staff supported people to maintain independent lives and continue living at home. Risk assessments were in place and recently updated care plans provided improved guidance about people's needs.
There were enough safely recruited staff to meet the needs of people using the service. The registered manager communicated well with other professionals to ensure care and staffing levels adapted to reflect people’s changing needs.
Staff received an induction when they started work. Ongoing training was provided to the staff team to ensure their skills and knowledge remained up to date. Staff told us they felt well supported and morale had improved since the arrival of the new registered manager.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk.
Rating at last inspection
This service was registered with us on 21 December 2021 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.