Ridgeview

Updated 29 April 2020

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

This inspection was carried out by one inspector.

Service and service type

Ridgeview is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We reviewed information we had received about the service since the last inspection and formal notifications that the service had sent to the CQC. Notifications are information that registered persons are required to tell us about by law that may affect people’s health and wellbeing. The provider completed a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report. We used all of this information to plan our inspection.

During the inspection

We spoke with three staff including the registered manager, manager and a care worker. We spoke with three people living at the home and also used observations to help us understand the experience of people who had limited verbal communication. We looked at two care records and risk assessments, three people’s medicine records, two staff files including supervision and recruitment records, and other paperwork related to the management of the service including staff training, quality assurance and rota systems.

After the inspection

We continued to seek clarification from the provider to validate evidence found. We spoke with two care staff and two relatives of people living at the home.

Updated 29 April 2020

About the service

Ridgeview is a residential care home providing personal care and support for up to four adults with learning disabilities. At the time of our inspection, three people were using the service.

The home is a terraced house in a residential area of Enfield, North London. Each person had their own well-kept bedroom. There was a large rear garden that people were able to freely access.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People’s experience of using this service and what we found

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. The service consistently applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.

The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

People appeared happy and relaxed living at Ridgeview. Staff understood how to support people as individuals and gave them choice in their day-to-day lives. People were kept safe through clear risk planning and staff understanding each person’s behaviours and care needs. There were systems in place to safely manage people’s medicines. Staff were recruited safely, and appropriate checks were in place to ensure staff suitability.

Staff were supported in their role through regular supervision, appraisal and training. People were supported with their communication needs and staff understood how to communicate with people as individuals. Information was provided to people in easy to understand formats. People were consulted around what they wanted to eat and drink.

There was good management oversight for the home. People’s outcome and the quality of care was monitored through regular audits and surveys. Staff told us they felt supported in their role.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 26 June 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.