The Care Quality Commission
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  • Homecare service

Archived: Bluebird Care (Watford & Three Rivers)

Langwood House, 63-81 High Street, Rickmansworth, Hertfordshire, WD3 1EQ (01923) 775300

Provided and run by:
Optima Management Limited

Important: This service is now registered at a different address - see new profile

All Inspections

4, 6 February 2014

During a routine inspection

When we inspected Bluebird Care (Watford & Three Rivers), we visited the office on 4 February 2014, where we spoke with the manager and three office staff. We spoke with four people using the service, the relatives of three other people and seven care staff in the two days following our visit to the office.

We found people's care and support needs were appropriately met, and their consent was sought before they received any care or support. Although most people were happy with the service they received, one person said, "The care staff are kind and respectful, but you cannot rely on them to be here on time." They also told us they considered leaving the service because care staff were consistently late, resulting in delays in them leaving for appointments.

We found the provider had effective staff recruitment processes, and ensured that staff were appropriately trained and competent to carry out their role. We noted that they had effective systems in place to assess and monitor the quality of the service they provided, and the records we looked at were clear, up to date, well maintained and stored securely.

25 September 2012

During a routine inspection

During our visit to Bluebird Care on 25 September 2012, we spoke with a number of people who use the service and their relatives.

The people we spoke with told us that they had been treated with respect, and had received the care and support they needed. Comments made by people included, 'the service is very good'. A relative we spoke with said 'when I have seen the staff interacting with my mother, I feel that they treat her with respect. Their notes they write are very good'.

People told us that staff were polite and helpful and carried out tasks in a gentle and appropriate manner. They and their relatives said that they felt very involved in the planning of their care and support.

People and relatives we spoke with said they were generally visited by the same three or four care staff. People confirmed that when the staff were not able to keep an appointment time, they received a telephone call from the agency. People also told us that staff wore a uniform and had their identification badges with them.