J&C Healthcare Ltd

J&C Healthcare - Main office (hereafter called J& C) is a domiciliary care agency which provides support and personal care to people living in their own home. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection 126 people were receiving a regulated activity from the service.

People’s experience of using this service and what we found

People were placed at the heart of the service and received care personalised to meet their needs. People described numerous occasions staff went above and beyond to support people to live fulfilled lives.

People were extremely complimentary about the caring, compassionate and kind nature of staff. People told us they felt safe and looked forward to the staff visiting them.

People said staff understood their likes, dislikes and preferences and went out of their way to treat them with dignity and respect whilst supporting them to maintain or improve their independence. Staff had developed friendly relationships with people and knew them well.

The management and staff team went above and beyond to learn about people’s life experiences to ensure they delivered care that was extremely person centred.

People were placed at the centre of their care and their risks were assessed and reviewed regularly to ensure care remained reflective of their needs. There were sufficient numbers of trained staff to support people. Staff had the appropriate recruitment checks to ensure they were suitable for their role.

People and their relatives were involved in all decisions about how they wanted their care and support needs met. People spoke positively about the professional relationships they had with staff.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were encouraged to give their feedback and views about the quality of the service they received. Communication systems used to share information about people's care and support needs was extremely effective and responsive.

Staff had an excellent understanding of what was important to people and delivered care in a way they wished to receive care. Care records were personalised and regularly reviewed. When people’s needs changed, this was identified quickly and appropriate action taken promptly to ensure people’s well-being was promoted,

People said the service was exceptionally well run. The leadership within the service was strong and an open and positive culture was promoted. The provider was passionate about providing person centred care. Staff said they felt valued and were listened to by the provider. Staff were confident in their roles and were aware of their responsibilities and said they had access to support and training they needed.

Effective quality audit checks were in place and completed regularly to monitor the quality of the service provided. People and their relatives felt any concerns or complaints would be handled appropriately. People were happy to recommend the service to family and friends based on their own experiences

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 23 December 2021, and this is the first inspection.

Why we inspected

This was the services’ first inspection.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.