ShawCare@HighWray

Updated 4 August 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection was undertaken by an inspector and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

ShawCare@HighWray is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. ShawCare@HighWray is a care home without nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations. At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We spoke with 5 people that used the service and 10 relatives. We spoke with 9 members of staff including senior staff, care staff and kitchen staff. We looked at a range of documents including 4 care plans and risk assessments, medicine records and rotas. We looked at policies and procedures, audits, and 4 staff recruitment records.

Updated 4 August 2023

About the service

ShawCare@HighWray is a residential care home providing personal care to up to 43 people. The service provides support to older people and people with a physical disability. At the time of our inspection there were 28 people using the service.The home is a large building set over 4 floors with good sized communal areas and gardens for people to use.

People’s experience of using this service and what we found

Risks to people’s health and safety were assessed and managed, some changes were required to assessment of choking risks. People were supported to take their medicines safely. People were supported by enough staff who knew them well. People and relatives spoke highly of the staff, a relative said, “Staff are really caring and kind. They always take time to speak to me.” Another person said they received “Extremely good care.” People were kept safe, and all relatives told us they thought the home was safe. The home was clean and comfortable, and people were protected from the risk of mistakes being repeated.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The home was managed well and a relative said, “They are strong managers. The owner is involved in the day to day running and decisions.” People were involved in making decisions and managers engaged well with people, their relatives and staff. There was a positive culture and staff said it was a good working environment.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 19 March 2018).

Why we inspected

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

We received concerns in relation to recruitment of staff. As a result, we undertook a focused inspection to review the key questions of safe and well-led only.

For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating. The overall rating for the service has remained good. We found no evidence during this inspection that people were at risk of harm from this concern. Please see the safe section of this full report.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for ShawCare@HighWray on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.