Gresley House

Updated 28 July 2023

Gresley House is located at Suite 22, Gresley House, Ten Pound Walk, Doncaster, DN4 5HX. This is the office base for the administration and management staff.

The provider, Community Practitioner Alliance is a community interest company that works across health and social care services to primarily support primary care with its home visits. The service operates under the Network Directed Enhanced Service (DES) through the additional roles reimbursement scheme (ARR). This enables primary care networks and practices to recruit additional roles to help increase access for patients.

The service holds a service level agreement with the practice or primary care network outlining the criteria of what patients the clinicians will see. All patients are primary care triaged by their own GP practice and deemed suitable for a same day appointment or visit. The service is predominantly for patients who are housebound and require a home visit. However, the service also carried out some face to face appointments in the GP practices following the same set of criteria as for the home visits.

The provider operates a clinician-led service which mainly comprises of paramedic staff with some advanced nurse practitioner staff. The provider has approximately 30 regular clinicians which staff the service.

The provider currently holds 8 service level agreements with various primary care networks across Yorkshire and the Midlands areas.

The service operates Monday to Friday 9.30am to 7pm.

The provider is registered with the CQC to carry out the regulated activity treatment of disease, disorder or injury.

Updated 28 July 2023

This practice is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at Gresley House on 5 July 2023 as part of our inspection programme. This was a first rated inspection for the service which was registered with the Care Quality Commission (CQC) in January 2022.

At this inspection we found:

• The provider organised and delivered services to meet patients’ needs.
• The provider had systems and processes for managing risk.
• Staff were aware of current evidence-based guidance. Staff had been trained to provide them with the skills and knowledge to deliver effective care and treatment.
• Recruitment processes were appropriate and fit for purpose.
• Staff were proud of the work they did and of the quality of service they provided.
• There was a clear leadership structure and staff felt supported by management. The service sought feedback from staff and patients, which it acted on.

The areas where the provider should make improvements are:

• Take action to train the service’s safeguarding children lead to the appropriate level as recommended in the safeguarding children and young people: roles and competencies for healthcare staff guidance.
• Take action to review staff are following the service’s policy with regard to medical equipment checks.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Hospitals and Interim Chief Inspector of Primary Medical Services