Motion Care Ltd

Updated 25 April 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

This inspection was carried out by one inspector.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection. Inspection activity started on 03 April and ended on 05 April 2023. We visited the location’s office on 03 April.

What we did before the inspection

The provider was not asked to complete a Provider Information Return (PIR) prior to this inspection. A PIR is information providers send us to give some key information about the service, what the service does well and improvements they plan to make.

We reviewed information we had received about the service since it was registered in February 2022. We used all this information to plan our inspection.

During the inspection

We spoke with 1 person who used the service to obtain their views on the care they received and 1 relative. We spoke with 4 staff which included the registered manager, care staff and the nominated individual. The nominated individual is responsible for supervising the management of the service on behalf of the provider.

We reviewed a range of documents. This included the care plans for 1 person, 6 staff files in relation to their recruitment and various other documentation relating to the running of the service, such as training and supervision records and audits.

Updated 25 April 2023

About the service

Motion Care Ltd is a domiciliary care agency. It provides personal care and support to people living in their own homes. At the time of this inspection 1 person was receiving the regulated activity of personal care from the service.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People were cared for by a sufficient number of staff who were given enough time to spend with people and see to their needs. Staff were given sufficient guidance around people’s care needs and potential risks. This enabled them to help ensure people remained safe in their own home whilst receiving appropriate, person-centred care. Staff had been recruited safely and had access to policies and procedures to guide them in their day-to-day work.

People were cared for by staff who received appropriate training. This helped ensure staff were confident and competent in their role. Staff were able to describe what they would do should they suspect a person was the subject of abuse. They were also able to tell us how they treated people with dignity, encouraged their independence and enabled people to give their consent and make their own decisions in relation to their care.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People’s needs were assessed, and person-centred care plans developed with them. Care plans were monitored and reviewed regularly and provided care workers with enough information to provide safe care for people.

The management team was committed to providing a high-quality service. People were happy with the care they received from Motion Care Ltd staff. They were given regular opportunity to feedback their views on the service and they were provided with clear information on how to make a complaint should the need arise.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 14 February 2022 and this is the first inspection.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.