10 July 2012
During a themed inspection looking at Domiciliary Care Services
As part of this review, we visited four people in their own homes and spoke with them about their experiences of the support they had received from this service. At the time of our visit to the service, we spoke with the manager, two senior care workers and two care workers. We spoke over the telephone with a further 20 people who used the service. We also considered information provided within postal surveys returned to us from people who used this service, and their relatives.