Dental and Medical Clinic in Barking

Updated 14 September 2020

Dental and Medical Clinic in Barking is located at 98 Longbridge Road, Barking IG11 8SF. It provides a wide range of medical and dental services from a self-contained building in Barking town centre. Services are provided on a private, fee paying basis only and the majority of the service’s patients originate from Eastern European countries. The service is provided by Klinika Limited which also operates a clinic in Palmers Green, north London. This location is separately registered with the CQC and was not visited as part of this inspection.

The provider’s website can be found at: www.klinika.co.uk.

The service opens seven days a week from 9am to 7pm. Services offered include general medicine, blood tests, family planning, electrocardiogram and ultrasound scanning. Dental services are also provided from this location but were not reviewed as part of this inspection.

The service is overseen by a Registered Manager who oversees the day to day functions. A registered manager is a person who is registered with the CQC to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

There is a multidisciplinary team consisting of 11 GPs with varying specialisms and 13 other staff including dentists, nurses and administrative/reception staff.

Dental and Medical Clinic in Barking is registered to provide the following registered activities: Diagnostic and screening procedures, Family planning services, Surgical procedures and Treatment of disease, disorder or injury.

How we inspected this service

We asked the service to provide documentation demonstrating the steps they had taken to address the concerns we identified at the previous inspection. We also reviewed the information we hold about the service as part of this inspection.

Updated 14 September 2020

At the inspection on 20 and 28 May 2019 we found whilst services were provided in a way which was generally safe and effective; systems to assess, monitor and manage risks to patient safety required improvement, specifically in respect of safeguarding and significant event training. We also told the provider they should improve procedures for legionella risk management, sharing learning from complaints, significant events and feedback and review systems and processes for quality improvement including audits. We checked these areas as part of this focussed inspection and found, whilst further improvement could be made around quality improvement activity, the issues had largely been resolved.

Dental and Medical Clinic in Barking provides a wide range of dental and medical services on a private, fee paying basis only. This inspection in August 2020 relates to the medical services only. The dental services were separately inspected in June 2019.

The service is overseen by a Registered Manager who oversees the day to day functions. A registered manager is a person who is registered with the CQC to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

We did not request feedback from patients as part of this desk-based follow up inspection.

Our key findings were:

• The service had reliable systems to assess, monitor and manage risks to patient safety.
• There was some evidence of quality improvement activity.

The areas where the provider should make improvements are:

• Continue to review and improve systems and processes for quality improvement including a programme of audits.

Dr Rosie Benneyworth BM BS BMedSci MRCGPChief Inspector of Primary Medical Services and Integrated Care