Buckingham Care Home

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

The service complied with legal equality and human rights requirements, including avoiding discrimination, having regard to the needs of people with different protected characteristics and making reasonable adjustments to support equity in experience and outcomes. People’s care records contained current information about their social, cultural and spiritual needs and what activities they liked. The provider actively sought out the views of people and relatives to continuously improve the service.

This service scored 68 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People and their relatives told us they felt well informed by staff and different processes were available for them to feedback on their views and experiences. One relative described how supportive staff had been to them. They said, “I have been able to talk to someone who understands the situation and given me advice and assistance, the staff have been amazing.”

During our visit we observed staff asking for people's views. We also saw staff providing guidance to other staff on how to promote choice and obtain people's views.

People’s care records contained current information about their wishes in relation to how their social, cultural and spiritual needs should be met. There was also a section in the care plan which recorded information around relationships and sexuality. For example, one person liked to wear feminine clothes and didn't feel dressed without lipstick. The provider actively sought out the views of people to continuously improve the service so they received regular feedback from people and their relatives. The service provided information to people who had a disability, impairment or sensory loss that they could easily read or understand and with support. This helped them share their experience of care.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.