360 Dental Care Limited

We carried out an announced comprehensive inspection on 21 September 2015 to ask the practice the following key questions; are services safe, effective, caring, responsive and well-led?

Our findings were:

Are services safe?

We found that this practice was providing safe care in accordance with the relevant regulations.

Are services effective?

We found that this practice was providing effective care in accordance with the relevant regulations.

Are services caring?

We found that this practice was providing caring services in accordance with the relevant regulations.

Are services responsive?

We found that this practice was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found that this practice was providing well-led care in accordance with the relevant regulations.

360 Dental Care is located in Manchester city centre. The practice provides private dental and cosmetic treatments, including examinations, dental whitening, dental implants, veneers and invisible braces. The staff at the practice consist of one dentist, a practice manager (who is also a qualified dental nurse), a dental nurse and a receptionist. The practice opening hours are:

Monday and Wednesday - 8.00am to 5.30pm

Tuesday - 8.00am to 7.30pm

Thursday - 8.00am to 6.30pm

Friday – 8.00am to 12.00 noon

There is a registered manager at the practice. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the practice is run.

Our key findings were:

• The practice had systems in place to assess and manage risks to patients and staff, including infection prevention and control, health and safety and the management of medical emergencies.

• Dental care records were detailed and showed that treatments were planned in line with current best practice guidelines.

• Patients received clear explanations about their proposed treatment, the costs, benefits and risks. They were fully involved in making decisions about their treatments.

• Patients were treated with care, respect and dignity.

• Governance systems were effective and there was a range of clinical and non-clinical audits to monitor the quality of services.

• There were clearly defined leadership roles within the practice, and staff told us that they felt supported, appreciated and comfortable to raise concerns or make suggestions. Staff received training appropriate to their role.