Archived: Sabrina House

All the people we spoke with who lived at the home spoke very highly of the service they received. One person described it as, 'Excellent'. Another person told us, 'Everything's fine, I have no complaints at all'. People were also complimentary about the staff.

We found that the provider did not have appropriate systems in place to obtain and record people's consent to their care and support.

We also found that care plans were basic and not well organised. Care was not always delivered in line with people's care plans. Staff told us that they knew more about the needs of people than was recorded in their care plans.

We found that medicines were safely stored, handled and administered. The interim manager was taking action to ensure that medicine records were accurate.

Staff told us they had attended a range of training courses to equip them with the knowledge and skills to carry out their duties effectively. The staff had not recently had the opportunity to meet with their manager to review their performance and address any training and development needs.

We found that the provider did not have an effective system in place to regularly assess and monitor the quality of service it provided.

People said they were satisfied with the care and support they received. Everyone agreed their care workers were respectful and demonstrated their right to privacy. One person told us, 'I am happy here." People agreed their care workers had a good understanding of their individual needs and preferences.

We saw most people had been involved in the assessment of the majority of their needs and planning for their care. We saw that some of the records would benefit from extra information about the care staff told us they carried out.

People told us they were happy and felt safe. We saw that people and staff exchanged comments in a friendly and confident way.

Staff had received training on protecting the people they supported. They were able to describe how they would recognise abuse and knew how to respond to protect people.

There was a process in place to ensure that appropriate checks were done before new staff started working at Sabrina House. Staff told us they enjoyed their work and being part of the care team.

Sabrina House ensured that people's views were considered and listened to. People had been provided with information about how to use the complaint process.