Angela Hamlin Health Care Professionals

Updated 17 March 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection was conducted by 1 inspector. An Expert by Experience supported the inspection by making phone calls to people using the service and their relatives. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

This service is a domiciliary nursing care agency. It provides nursing and personal care to people living in their own houses and flats.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

We gave the service short notice of the inspection. This was because we needed to be sure that the provider or registered manager would be in the office to support the inspection.

What we did before the inspection

We looked at all the information we had about the provider. This included the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make.

During the inspection

We spoke with 5 people who used the service, the relatives of 8 other people and 1 care worker. Five other care workers sent us written feedback.

We met the registered manager and the company director.

We looked at the care records for 4 people, 4 staff records and other records used for managing the service, such as meeting minutes, quality monitoring reports and records of accidents, incidents and complaints.

Updated 17 March 2023

About the service

Angela Hamlin Healthcare Professionals is a nursing agency providing personal and nursing care to people living in their own homes. At the time of our inspection, 17 people were using the service. The service is the only registered location for this private company.

People’s experience of using this service and what we found

People using the service received personalised care and support which they were involved in developing. They, and their relatives, spoke extremely positively about their experiences and felt well informed and empowered.

People's needs were well met, in particularly the nurse-led service helped to make sure people's nutrition, healthcare and medicines needs were monitored and met. The provider worked closely with other professionals and this resulted in holistic individualised support.

The staff were well supported. They had opportunities to learn new skills and were valued. They felt motivated and proud to work for the provider.

The provider engaged with the local community and supported the relatives of people using the service by raising awareness of issues and helping them to understand about people's needs.

There were systems for dealing with accidents, incidents and complaints. The staff learnt from these and made improvements as a result of these.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more information, please read the detailed findings section of this report. If you are reading this as a separate summary, the full report can be found on the Care Quality Commission (CQC) website at www.cqc.org.uk

Rating at last inspection and update

The service was registered with CQC on 5 January 2022 and this was the first inspection.

Why we inspected

We undertook this inspection based on the date of registration.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.