Archived: GS Social Care Solutions

People told us they were involved in planning their care and support package. They had agreed and consented to various aspects of care and support.

They told us the care they received was good and that they had care plans which explained their needs and how their support should be provided.

People considered they were treated with respect and said care workers promoted independence. They had no concerns about their care and treatment; they said they liked the manager and staff. They told us the care workers were helpful, reliable and punctual.

People were being appropriately supported with medicines. However, we found some progress was needed with instructions for care workers to make sure people got their medicines safely.

People had been consulted about their experience of the service. We found checks of the services' various systems and practises had been carried out. We found the results of the quality monitoring could be better highlighted, with plans drawn up to show future improvements.

People told us they were involved in planning their care and support package. They told us the care they received was good and that they had care plans which explained their needs and how their support should be provided. We found some information in care plans was lacking in detail. However, the manager told us a new care plan was to be introduced; this was to include more specific instructions for staff to follow.

People considered they were treated with dignity and said their privacy was respected. They had no concerns about their care and treatment; they said they felt safe with the staff.

People told us they told us they liked the staff. They told us the staff were helpful, reliable and punctual.

People were being consulted about their experience of the service. We found some checks of the services' various systems and practises had been carried out. We were told further monitoring processes were to be introduced.