Renovar Ventures Ltd

Updated 4 April 2023

Renovar Ventures Ltd (also known as Dr H Consult) is an independent healthcare service specialising in laser skin surgery and acne scar management. The service is based on the third floor of a shared building located in a residential and commercial area in Central London.

The provider is a cosmetic dermatologist providing a range of laser treatments and procedures, including keloid laser surgery, mole removal, laser treatment of surgical scars and treatment of leg veins. Further information about the service can be found at www.drhconsult.co.uk.

Clinical services were provided by a cosmetic dermatologist and a nurse. The service also has a manager based at the location and an administrator who works remotely. Occasionally the provider works collaboratively with other specialists, for example consultant dermatologists, radiographers and endocrinologists (medical professionals who diagnose and treat hormone-related problems and complications).

The service is open from 8.30am to 6pm Monday to Friday.

The provider is registered to carry out the regulated activities:

• Treatment of disease, disorder or injury
• Surgical procedures
• Diagnostic and screening procedures

How we inspected this service

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

Updated 4 April 2023

This service is rated as Good overall. This was the provider’s first inspection since registration with the Care Quality Commission.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at Renovar Ventures Ltd Location as part of our inspection programme.

Renovar Ventures Ltd (also known as Dr H Consult) is an independent healthcare service specialising in laser skin surgery and acne scar management.

Our key findings were:

• The service was providing safe care. There were clear systems for managing risks, however we have told the provider to carry out a review in relation to emergency medicines and medicines in a pack provided to patients at home, prior to treatment.
• The service was providing effective care. The effectiveness and appropriateness of the care provided was reviewed. There was some evidence of quality improvement activity, however we have told the provider they should increase the level of quality improvement activity.
• The service was providing caring services.
• Staff treated patients with compassion, kindness, dignity and respect. Feedback from people who used the service was positive.
• The service was providing responsive care in accordance with the relevant regulations. People were supported to access the service when they wanted to. There were systems and processes in place to manage feedback.
• The service was providing well-led care. Leaders have the capacity and skills to deliver high-quality, sustainable care. They demonstrated a vision to deliver high quality care and promote good outcomes for patients.

The areas where the provider should make improvements are:

• Carry out a risk assessment to inform their decision on which emergency medicines they should hold and which medicines can be safely provided to patients to take at home.
• Increase the level of quality improvement activity.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Hospitals and Interim Chief Inspector of Primary Medical Services