Background to this inspection
Updated
27 August 2015
We carried out an announced, comprehensive inspection on 4 August 2015. The inspection took place over one day. The inspection was led by a CQC inspector. They were accompanied by a dentist specialist advisor and a practice manager specialist advisor.
We reviewed information received from the provider prior to the inspection. We also informed the NHS England area team and Healthwatch that we were inspecting the practice; however we did not receive any information of concern from them.
During our inspection visit, we reviewed policy documents and dental care records. We spoke with 12 members of staff, including the management team. We conducted a tour of the practice and looked at the storage arrangements for emergency medicines and equipment. We observed dental nurses carrying out decontamination procedures of dental instruments and also observed staff interacting with patients in the waiting area.
We reviewed 17 Care Quality Commission (CQC) comment cards completed by patients and spoke with three families with children and four adult patients that were attending appointments on the day we visited. They had commented positively about the staff and their experience of being treated at the practice.
To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:
- Is it safe?
- Is it effective?
- Is it caring?
- Is it responsive to people’s needs?
- Is it well-led?
These questions therefore formed the framework for the areas we looked at during the inspection.
Updated
27 August 2015
We carried out an announced comprehensive inspection on 4 August 2015 to ask the practice the following key questions; Are services safe, effective, caring, responsive and well-led?
Our findings were:
Are services safe?
We found that this practice was providing safe care in accordance with the relevant regulations.
Are services effective?
We found that this practice was providing effective care in accordance with the relevant regulations.
Are services caring?
We found that this practice was providing caring services in accordance with the relevant regulations.
Are services responsive?
We found that this practice was providing responsive care in accordance with the relevant regulations.
Are services well-led?
We found that this practice was providing well-led care in accordance with the relevant regulations.
Background
Mydentist-Abbey Parade-Wimbledon is located in the London Borough of Merton. The premises consist of five treatment rooms and two dedicated decontamination rooms. There are also toilet facilities, waiting areas, a reception area, an administrative office and a staff room.
The practice provides NHS and private dental services and treats both adults and children. The practice offers a range of dental services including routine examinations and treatment, veneers, crowns and bridges, tooth whitening and oral hygiene.
The practice staffing consisted of seven associate dentists, four trainee dental nurses, five qualified dental nurses, one hygienist, four receptionists, one practice support manager and one practice manager.
The practice was open; Monday and Tuesday from 8:00am to 8:00pm, Wednesday, Thursday and Friday from 9.00am to 5.30pm, Saturday 8:30am to 12:30pm.
The practice manager is the registered manager. A registered manager is a person who is registered with the Care Quality Commission (CQC) to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the practice is run.
We carried out an announced, comprehensive inspection on 4 August 2015. The inspection took place over one day and was carried out by a CQC inspector, a dentist specialist advisor and a practice manager specialist advisor.
We received 17 CQC comment cards completed by patients and spoke to three families with children and four adult patients that were attending appointments during our inspection visit. Patients we spoke with, and those who completed comment cards, had commented positively about the staff and their experience of being treated at the practice.