We carried out a review of the data available to us about Hart House on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Hart House, you can give feedback on this service.
PRO Nursing Homecare is a domiciliary care agency providing personal care to people in their own homes. The service provides support to people with a range of health and mobility needs. At the time of our inspection there were five people using the service. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People were kept safe from the risk of harm and there was an accident and incident process in place to ensure any action required was taken in a timely way. The registered manager followed safe recruitment processes and there were enough staff to meet people’s needs.
People were supported by staff trained in specific areas to meet individual needs. Staff were working well with health professionals which had positive results for people. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were supported by kind and caring staff. Staff listened to people and encouraged them to make choices about their care. People were treated with dignity and respect.
People received person-centred care which was individual to their needs. Full assessments were completed prior to packages being accepted to ensure the service and staff could meet the person’s needs. There was a complaints procedure in place to address any concerns raised with staff or the registered manager.
People, relatives and staff felt supported by the registered manager. There was an ‘open door’ policy which had created a positive culture within the service. Relatives and staff told us how they put forward ideas and action was taken. An audit system was in place to ensure the registered manager maintained oversight of the service and a good standard of care was maintained.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 24 January 2022 and this is the first inspection.
Why we inspected
We inspected this service to ensure they received a formal rating following registration.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.