21 August 2012
During a routine inspection
People received a personal care service from staff at Bowersdale Resource Centre. The service supported people in their own homes as well as people living in a supported living environment. We visited four people in two supported living houses and spoke with relatives of people who received a service at home.
We were invited to visit and speak with people in their own home and we observed staff assisting people when they needed support. We were told how people were supported to keep independent in their community.
People's needs were assessed and care and treatment was planned and delivered in accordance with their individual care plan. People we spoke with told us that they were supported well by Expect Ltd and staff were always available to assist and help as needed.
We saw that people who lived at the house were very relaxed and confident around staff. This showed people felt safe in the home. Those spoken with were very relaxed around staff and said they were listened to so that any concerns were addressed.
We received positive comments about staff and their approach. One person said, "The staff are very good." A relative we spoke with told us, "The staff know just how to support my daughter."
People who used the service, their representatives and staff were asked for their views
about their care and treatment and they suggestions and ideas were acted on.