Cotleigh

Updated 24 March 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to care homes with outbreaks of coronavirus, we are conducting reviews to ensure that the Infection Prevention and Control practice was safe and the service was compliant with IPC measures. This was a targeted inspection looking at the IPC practices the provider has in place.

This inspection took place on 4 March 2021 and was announced.

Updated 24 March 2021

About the service

Cotleigh is a residential care home that provides accommodation and personal care for adults with a range of care and support needs, including adults who are living with dementia. The home can accommodate up to 62 people in one adapted building over two floors. At the time of this inspection there were 54 people using the service.

People’s experience of using this service and what we found

People were cared for by staff who treated them with kindness, dignity and respect. Staff knew people well and they were responsive to people’s individual needs. People and their relatives described staff as “lovely” and “kind”. Staff welcomed people’s relatives into the home, to support people to maintain important relationships.

People were supported to take part in a range of activities, to help them remain meaningfully occupied. Staff encouraged people living at Cotleigh to develop positive relationships with each other. People told us they had made friends within the home and we observed people enjoyed spending time with each other.

Staff were knowledgeable about people’s needs. The service used an electronic care planning system which supported staff to regularly review the care and support people needed. Staff supported people to access other health and social care professionals and they acted on any advice they were given. People were supported to eat and drink enough, and people’s special dietary requirements were catered for.

People were happy with the quality of the care they received. People felt safe and they were protected from the risk of abuse. Risks to people were assessed and staff were knowledgeable about how to support people to remain safe. People were protected from the spread of infection and they received their medicines as prescribed.

There were enough staff to keep people safe and meet their needs in a timely manner. People were supported by staff who were appropriately trained and supervised. Staff had the skills they needed to care for people effectively. All staff felt well-supported by the registered manager and the morale of the staff team was positive.

Staff encouraged people to make their own decisions and they obtained consent from people before care was delivered. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. The policies and systems in the service supported this practice.

The home was managed by an experienced registered manager. People, their relatives and staff told us the service was organised and well-run. The registered manager used suitable systems to monitor the quality and safety of the service. People, their relatives and staff had opportunities to provide feedback about the service and share their ideas about how it could be improved. People knew how to complain if they had any concerns about their care.

For more details, please see the full report which is on the Care Quality Commission (CQC) website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 3 July 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.