Updated 9 October 2019
The inspection:
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
Inspection team
The inspection was completed by one inspector, and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of service.
Service and service type
Karam Court Care Home is a care home. People in care homes receive accommodation and personal care as a single package under one contractual agreement CQC regulates both the premises and the care provided, and both were looked at during the inspection.
There was a registered manager in post. This means that the provider and the registered manager are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection
This inspection was unannounced and took place on 10 September 2019.
What we did before the inspection
We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We also reviewed feedback available through Healthwatch. Healthwatch is an independent consumer champion that gathers and represents the views of the public about health and social care services in England. We used all this information to plan our inspection.
During the inspection:
We looked at information we held about the service, including notifications they had made to us about important events. We reviewed information we hold since the last inspection. We used information the provider had sent to us in the providers information return (PIR). This is information the provider sends to us which contains key information about their service, what they do well and improvement they plan to make. This information helps to support our inspection. We used the Short Observation Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us.
We spoke with seven people using the service. Some people were living with dementias so could not talk with us. We spoke with five relatives to ask about their experience of the care provided to their relatives. We spoke with the registered manager, area manager and two staff. We looked at the care records for four people, three staff employment related records and records relating to the quality and management of the service.
After the inspection
We continued to seek clarification from the provider to validate evidence found. The registered manager sent us further documentation to support the inspection.