Archived: Croftwood

'The girls are very good and look after me well'.

'When I'm not feeling well they get the doctor to come and see me which is better than me having to try and get to the surgery'.

'The same girl helps me when I have a bath and if she's not in theirs one other girl who helps me. I like to know who will be helping me and this way I don't have to worry who it will be as all the staff know I only like these to girls to help me with my bath'.

We spoke with two relatives of people who use the service they told us they are happy with the care and support their parents receive. Some comments made were

'Mum has settled in well it was difficult to begin with but the staff were really good and supportive to mum and me'.

'The managers and the care team leaders always ring me to let me know how mum is and if they have had the GP in to see her'.

The eight people spoken with were asked about the standard of the meals provided at the home. Some comments made were;

'I like the meals especially the new ones on the menu like curries and spaghetti bolognese as I would eat them if I was living at home'.

"The meals are usually very good tasty and hot".

"I've got not complaints about the food".

The eight people spoken with during our visit described the staff as polite and respectful. Our observations showed that staff are respectful towards the people who use the service. Throughout the visit we observed people being treated in a friendly and dignified manner by the staff team.

The eight people we spoke with said they are getting the support they need and want at the service. They said that staff are always available when they are needed. Some comments made were;

'I'd rather live in my own home but the girls are very nice and kind and help me when I need it'.

'I have no complaints about the staff they are very good but always busy I think there should be more of them'.

We spoke with two relatives of people who use the service they told us they are happy with the support and care provided to their relatives. Some comments made were;

'The staff are very kind it's always calm when I come to visit and the staff always offer tea or coffee'.

'I visit at all different times and am in most days the staff are very caring and helpful'.

Halton Contracts and Commissioning team were contacted. They told us they have asked the manager to ensure the staff team receive health and safety training at regular intervals.

I'm happy here and the staff look after me well'.

'If I was unhappy about anything I would go and see Diane (manager)'.

'The staff are very good, they work very hard'.

'If I had a problem I could go to any of the staff and I know they would help me'.

'The staff are very good I let them know if I'm not happy with anything and they sort it out for me'.

'I look after myself and don't need the staff to do much for me. But there are people here who need the staff to do most things for them. I have seen them having to wait to be helped to go the toilet sometimes it takes the staff so long they wet themselves. It's not that the staff are lazy it just that there aren't enough of them. They are always running around working it's a shame'.

'I don't think there are enough staff sometimes I have to shout for the staff to help my friend when she needs to go to the toilet'.

'We spend a lot of time on our own it would be nice for the staff to sit and have a chat'.

The contract and commissioning team from Halton Borough Council provided the following information:

'We feel the service provides an adequate service to the people who live there'.

Members of the staff team spoken with provided the following information:

'I enjoy working here it is really busy usually have my break in the lounge with the residents'.

'Training is ok I'd like to do more but the cost and the staffing level make it difficult'.