Alistre Lodge Nursing & Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect. It was clear from feedback received and observations during the assessment that staff were caring, compassionate, and respected people’s privacy. A person living at the home said, “I am always treated with kindness and dignity.” People had access to their friends and families and the service supported these relationships. People gave examples of how staff respected their choices and promoted their independence. However, staff did not always have comprehensive guidance around people’s needs or preferences.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People felt they were treated with kindness, compassion and dignity in their day-to-day care and support. A relative told us, “We couldn’t ask for better staff, they are kind and caring people.”

Staff spoke about the different ways they ensured people’s dignity was maintained. For example: closing curtains during or offering reassurance when delivering personal care.

There was limited feedback from partners, but 1 healthcare professional said, “Staff as a whole deliver holistic care”. They also confirmed the team at Alistre Lodge Nursing and Care Home were courteous and respectful towards them, during visits.

We saw people experiencing positive interactions from staff, with kindness and respect being shown. Inspectors observed a situation in which a person became noticeably distressed. Staff engaged quickly and with compassion, offering reassurance and redirecting the individual.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

People were supported to have choice and control over their own care. A relative said, “The staff afford [person] as much independence as possible. [Person] has plenty of choice with food and makes their own choice around what they want to do.” We also received comments about how staff promoted people’s well-being and helped engage them in activities.

Staff understood the importance of ensuring people were supported to maintain relationships and networks that are important to them. Staff told us relatives often visited or telephoned people living at the home, and the manager confirmed there was currently no restrictions around visiting. The home had a mobile phone which was utilised for people to videocall relatives who couldn’t visit.

Specialist equipment was not always available. The bath hoist had been broken for some months meaning the home’s only bath was inaccessible to people. This restricted choice around personal care and meant people could not benefit from the therapeutic effects of bathing. Since the assessment, the hoist has been fixed. Visits were observed throughout the assessment and inspectors witnessed people making calls to relatives and friends on their own devices.

We could not be assured people had been fully engaged in decisions around their care and treatment. There was a lack of information in the pre-assessment paperwork around people’s level of independence, likes and dislikes; and there was no specific section in people’s care plans to guide staff.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.