Archived: Woodfield Grange Nursing Home

The relative of another person told us they were recently involved in a care plan review carried out by the social workers.

People who use the service told us they are happy with the food they are served and that the cook will prepare any meal on request.

People who use the service told us that there were more staff available and that staff were better than before. They also told us that staff are kind and caring.

The staff we spoke to told us that they felt improvements had been made and that they worked well as a team. A nurse told us she had recently undertaken mandatory training and had supervision.

We spoke to relatives of people who use the service and they told us that they are able to speak to the manager or senior nurses at any time if they have any concerns or issues. One relative told us that staff could easily arrange for them to stay overnight at the home if requested.

They also told us that that the care options available were discussed when they first chose the home, however, two relatives of people who use the service told us it had been over a year since they were last asked to sign any documents relating to the care and treatment of their relatives.

People who use the service told us that they were happy with the choice of food and drink available to them. They said that that meals and snacks are provided for them at suitable times and kitchen staff can cook specific meals upon request.

We spoke to the relative of a person who had recently had an appointment with a consultant. She told us that she was provided with medical administration record (MAR) sheets to show the consultant what medicines her relative was taking.

We spoke to the representative of the Primary Care Trust (PCT) who told us that the provider is cooperative and takes into account the recommendations made by community nurses and their representatives.

We spoke to people who use the service and their relatives and they told us that they would raise any concerns they have with the manager. They also said they could contact the area manager if they needed to escalate concerns.

We spoke to care and nursing staff who told us that they were aware of the whistle blowing policy and had a list of contact numbers in the staff room.

We spoke to three people who use the service and they told us that their rooms are regularly cleaned and maintained to a good standard. One person told us that she was not happy that the toilet in the lounge area can be used by both male and female residents.

One person told us that she spends a lot of time in her room and staff check to make sure she is well.

Another person stated that she is mostly self-caring and doesn't get much attention from staff. She also said she is bathed once every two to three weeks, but felt it should be once a week.

We spoke to the relative of a person who had been admitted to hospital. She had no overall concerns about the level of care being given, but was waiting for information on how her relatives' injuries had occurred.