Archived: Cera Bristol

Cera Bristol is a domiciliary care agency that provides personal care and support to people who live in their own home. At the time of the inspection there were 37 people who were receiving personal care.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People felt supported by staff who gave them choice and who people described as “kind” and “lovely”. People were happy with their care and people felt able to raise a complaint with the office or the management should an issue arise. One relative during our inspection raised an issue with us. We shared this with the registered manager who investigated and sent us their response to resolve the issues.

People were supported by staff who received training although some staff were unable to explain the different types of abuse. The registered manager confirmed they would address this shortfall. People’s care plans contained important information relating to people’s individual needs and medical diagnosis along with important life histories and sensory information. Referrals and advice was sought by staff should people require medical support or assistance. Staff felt supported and they received supervision and an appraisal.

People felt supported by staff who they knew and who supported them with their wishes. One member of staff felt improvements could be made to ensure more staff were available to work at the weekends. The registered manager confirmed they were hoping to address this with the ongoing recruitment they were undertaking. Systems were in place to monitor incidents and accidents and records confirmed actions taken to prevent similar trends occurring. Quality assurance systems were in place to identify shortfalls.

Rating at last inspection and update

The service was registered with us on the 20 January 2022 and this is the first inspection.

Why we inspected

This is a planned inspection to check whether the provider was meeting the legal requirements and regulations and to provide a rating for the service.

Follow up

We will continue to monitor information we received about the service, which will help inform when we next inspect.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk