We carried out a review of the data available to us about London Care (Holloway) on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about London Care (Holloway), you can give feedback on this service.
London Care (Holloway) is a domiciliary care agency providing personal care to people living in the London Borough of Islington. At the time of our inspection the service provided personal care to 247 people. People supported were older people, people with dementia, people with physical disabilities and people with mental illness. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
People were kept safe from risk and harm and staff had a good understanding of safeguarding processes. Risk assessments were robust and relevant. Staff recruitment processes were robust and staffing levels ensured peoples' needs were met. The provider followed current infection prevention and control guidance. People who used the service were assisted with their medicines safely. There were systems in place to record and monitor accidents and incident and lessons learned were discussed with staff to minimise the risk of such events reoccurring.
People's needs were assessed, and staff were trained to provide support whilst promoting people’s independence. People told us staff were polite and always asked before providing support. People were involved in decisions about their support needs. People were supported to access healthcare professionals if this was required. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People told us that they were well cared for by staff who were caring, kind and treated them with dignity and respect.
People and their relatives told us they were involved in the support planning process to ensure it met their needs. The provider was open and honest in its approach to supporting people. The registered manager led by example and was in regular contact with people receiving support to ensure they received regular feedback on the quality of care provided.
The service had effective systems to monitor the quality of care and improvements were made to ensure people received good quality of care. Were required the service consulted with external professionals’ and stakeholders to make improvements to the service provided.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
This service was registered with us on 19 January 2022 and this is the first inspection.
Why we inspected
This inspection was a planned comprehensive inspection. We inspected the service because it was not rated since the service was registered with the Care Quality Commission.
Recommendations
We asked the service to seek further guidance ensuring that staff allocated were given sufficient travelling time between care visits to ensure they were able to stay the allocated time when supporting people.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.