Background to this inspection
Updated
11 November 2019
Window to the Womb (Franchise) Limited is the brand name for an overarching company (the franchisor) which allows location owners (franchisees) to operate in UK locations using Window to the Womb brand. Scantastik Limited is the franchisee’s location name for the Bristol Window to the Womb service.
The
Scantastik
service
opened
in August 2015
It is
located
close to
Bristol and
serves the communities
in and around Bristol.
The service provides ultrasound scans for pregnant women from the age of 16 as
wellbeing and
keepsake images of their pregnancy.
The same
registered manager
has been
in post since the service opened
in
August 2015
.
The service is registered to provide the regulated activities of diagnostic and screening procedures at the location
for adults
over the age of 16 years
. We have not inspected this service before.
Updated
11 November 2019
Window to the Womb,
is operated by
Scantastik Limited
under a franchise agreement with Windo
w
to the Womb (Franchise) Limited. They provide obstetric ultrasound services for pregnant women from 16 years of age. Ultrasound scans
ar
e offered from six weeks gestation to full term of the pregnancy.
The service provide
s
single specialty diagnostic imaging. We inspected this service using our comprehensive inspection methodology and carried out a short notice announced inspection on 28 August 2019.
To get to the heart of patients’ experiences of care and treatment
, we ask the same five questions of all services: are they safe, effective, caring, responsive to people's needs, and well-led? Where we have a legal duty to do so we rate services’ performance against each key question as outstanding, good, requires improvement or inadequate.
Throughout the inspection, we took account of what people told us and how the provider understood and complied with the Mental Capacity Act 2005
.
The service opened in August 2015 and was registered for the regulated activities of diagnostic and screening procedures. This was our first inspection since the service opened.
We rated
this service
as g
ood
overall.
W
e found
the following areas of
good practice:
-
The service had enough staff to care for patients and keep them safe. Staff had training in key skills, understood how to protect patients from abuse, and managed safety well. The service controlled infection risk well. Staff assessed risks to patients, acted on them and kept good care records. The service managed safety incidents well and learned lessons from them. Staff collected safety information and used it to improve the service.
-
Staff provided good care and treatment,
offered
patients enough to eat and drink
and
supported them to maintain their comfort
. Managers monitored the effectiveness of the service and made sure staff were competent. Staff worked well together for the benefit of patients,
supported them to make decisions about their care, and had access to good information. Key services were available seven days a week.
Leaflets were available on how to
lead healthier lives
.
-
Staff treated patients with compassion and kindness, respected their privacy and dignity
at all times
, took account
of and met
their individual needs, and helped them understand their conditions. They provided emotional support to patients, families and carers.
-
The service planned care to meet the needs of local people
as individuals and
made it easy for people to give feedback. People could access the service when they needed it and did not have to wait too long for treatment.
-
Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff understood the service’s vision and values, and how to apply them in their work.
Staff felt respected, supported and valued. They were focused on the needs of patients receiving care. Staff were clear about their roles and accountabilities. The service engaged well with patients and the community to plan and manage services and all staff were committed to improving services continually.
We found areas of outstanding practice:
-
The service was not expected to follow up any referral to other health services. However, staff in the Bristol clinic proactively contacted patients who had been referred
,
to ensure they had received midwifery input and to support them to do so if not.
-
The service
was proactive in seeking to improve ways of working with local NHS services. Meetings had been held and were planned with maternity services across the region to improve how they communicated to improve care for patients.
-
Safeguarding processes were embedded in the service and staff went to great lengths to ensure patients were kept safe
.
Any safeguarding
risks were communicated to maternity services.
-
The whole service demonstrated a caring attitude to patients. Any changes or developments to the service were centred around how it would affect patient care. All staff we observed demonstrated skill in their responses to patients. Patient experience was at the centre of their work and staff managed difficult situations sensitively
as a natural part of their work
.
We found some areas which could be improved:
-
Staff provided written information to support a healthy pregnancy but did not always reinforce the messages verbally after the scan.
-
Following our inspection, we told the provider that it should make a few improvements, even though a regulation had not been breached, to help the service improve. Details are at the end of the report.
Nigel Acheson
Deputy Chief Inspector of Hospitals (
South West
)
Updated
11 November 2019
This is a diagnostic imaging service run by Scantastik Limited as part of the Window to the Womb franchise. The service is based just outside of Bristol
.
We rated the service as good because it was sa
f
e, caring
,
responsive and well-led. We do not rate effective for this type of service.