We carried out a review of the data available to us about Connect Care Services Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Connect Care Services Ltd, you can give feedback on this service.
Connect Care Services Limited is a homecare agency providing personal care to older people and people with physical disabilities. At the time of our inspection there were 7 people receiving a regulated activity from the service. Not everyone who used the service received personal care. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
People felt safe, staff were suitably recruited, and there were enough staff to meet people’s needs. People’s needs and risk were assessed, and action was taken to mitigate risk. People were safely supported with medicines where they needed this support. The provider and registered manager were committed to learning lessons to improve care.
People told us staff were well trained, and staff told us they felt well supported. People’s needs were assessed, and care delivered in line with people’s preferences. Where people required support to eat and drink, clear information and guidance was available for staff. The service worked closely with other health care professionals as needed. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People said staff were kind and caring and were very happy with the support they received. People felt involved in their care, and dignity and independence were promoted.
People’s care was delivered in a person-centred way. The registered manager knew how to support people with accessible information and respond to complaints and concerns.
People and relatives told us the registered manager and staff were very responsive and they felt involved in the service. The registered manager and staff team worked well together, there were clear roles and people talked about the culture of the service being very positive.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 03 March 2022 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.