Sovereign House

Updated 30 April 2024

We carried out this on-site announced assessment on 23 July 2024. We found the practice had met regulations. The practice had systems to manage risks. Recruitment procedures reflected current legislation. Infection control procedures followed published guidance. Patients’ care and treatment was provided in line with current guidance. Patients were treated with dignity and respect. At the time of our assessment, patients could access care, support and treatment when required. There was effective leadership and a culture of continuous improvement. The practice is in Ashton-under-Lyne, Manchester and provides NHS and private dental care and treatment for adults and children. It is known locally as Northern Orthodontics. At the time of our assessment, the dental team included 1 orthodontist, 4 qualified dental nurses, 1 practice manager, 1 receptionist and a visiting sedationist. The practice had 4 treatment rooms. During the assessment we spoke with the orthodontist, 3 dental nurses and the practice manager.

Updated 30 April 2024

Three weeks before our visit, we asked the practice to encourage patients to share their views of the service with us. Their responses and additional patient feedback we reviewed provided a positive view of the dental team and care provided by the practice. Ten comments were received. Patient comments included, “Absolutely fantastic service, staff are always polite very friendly and accommodating”, “Very helpful and supportive advice” and “They've been excellent, caring and compassionate”. The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken. Staff gathered feedback from patients, the public and external partners and demonstrated a commitment to acting on feedback. Patients commented positively about the standards of cleanliness.