The Care Quality Commission
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Archived: Avondale Rest Home

Overall: Good read more about inspection ratings

38 Avondale Drive, Leigh On Sea, Essex, SS9 4HN (01702) 711934

Provided and run by:
Avondale Rest Homes Limited

Important: The provider of this service changed. See new profile

All Inspections

20 and 21 August 2015

During a routine inspection

This inspection took place on 20 and 21 August 2015.

Avondale Rest Home is registered to provide accommodation for 19 older people who require personal care. There were 18 people living at the service on the day of our inspection.

A registered manager was in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Staff were knowledgeable about identifying abuse and how to report it to safeguard people. Recruitment procedures were thorough. Risk management plans were in place to support people to have as much independence as possible while keeping them safe. There were also processes in place to manage any risks in relation to the running of the service.

Medicines were safely stored, recorded and administered in line with current guidance to ensure people received their prescribed medicines to meet their needs. People had support to access healthcare professionals. People had choices of food and drinks that supported their nutritional or health care needs and their personal preferences.

People were supported by skilled staff who knew them well and were available in sufficient numbers to meet people's needs effectively. People’s dignity and privacy was respected and they were supported by friendly and caring staff. People were supported to participate in suitable social activities.

Staff used their training effectively to support people. The manager and staff understood and complied with the requirements of the Mental Capacity Act 2005.(MCA) The manager was aware of their role in relation to Deprivation of Liberty Safeguards (DoLS) and how to support people so as to ensure they were not placed at risk of being deprived of their liberty.

Care records were regularly reviewed and showed that the person had been involved. They included people’s preferences and individual needs so that staff had clear information on how to give people the support that they needed. People told us that they received the care they needed.

The service was well led. People knew the manager and found them to be a strong presence in the service. People living and working there had opportunity to say how they felt about the service and the care it provided. Their views were listened to and actions were taken in response. The provider and registered manager had basic systems in place to check on the quality and safety of the service provided and to put actions plans in place where needed.

4 November 2013

During a routine inspection

We found people's care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare. People's health, safety and welfare was protected when more than one provider was involved in their care and treatment, or when they moved between different services. This was because the provider worked in co-operation with others.

We looked around the home and found people were protected from the risk of infection because appropriate guidance had been followed and people were cared for in a clean, hygienic environment. We also found that people were protected from unsafe or unsuitable equipment. There was an effective complaints system where comments and complaints people made were responded to appropriately.

We spoke with people and they told us, "They are very personal [staff], it is good really' and, 'It is a very good care home. I have a good laugh with all the care staff.' A relative wrote, "Thank you for showing [name of person who used the service] great affection, kindness, love and respect. I know they were very happy at Avondale, feeling safe and loved."

17 January 2013

During a routine inspection

We spoke with six of the 19 people living in Avondale rest home on the day of our visit. All six told us that they were happy with the service they received. One person said, 'The food is good, the staff are lovely and the home is very nice.' Another person said, 'I always get a choice of meals, I do not like heavy stuff so staff make sure I get the food that I like.'

We looked at a sample of care plans and found them to be detailed and informative. They had been regularly reviewed and updated to reflect any changes. People told us that their care plans met their needs. We found that staff had been trained and had received regular updates in their training. Staff told us that they felt well supported to do their work.

The provider had a clear record management policy. Records were stored appropriately and quickly located when needed. Staff had been trained in confidentiality and had a good knowledge of the Data Protection Act 1998.

25 October 2011

During a routine inspection

Most people who used the service were able to tell us their views. However, some people could not tell us verbally so we used observation to understand their experience of living in the home. People who use the service were supported to make decisions about their care and, where they were unable to, plans were in place to ensure their best interests were taken into account. However, some people we saw in the lounge were asleep in the morning and others appeared bored with little to engage or occupy them.

We saw that staff were respectful when speaking with people, and most of the staff took time to explain what they were doing whenassisting people. One person with whom we spoke told us "I am getting used to being here, it's not like being at home but I am well looked after."

People told us that they had nice meals and drinks were available all the time. They could choose to have their meals in the dining room or in their own rooms. One person with whom we spoke told us "It is really important to me to be on my own and not have to eat with other people. I can choose when I want company rather than being forced to be with people when I don't want to be. The staff respect that."