Bradbury House

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

The service supported people who had needs relating to their protected characteristics. For example, staff knew how to support people who lived with dementia. People were supported with their religious needs. Care plans were comprehensive and detailed people’s preferences in all areas. For example, food likes and dislikes, gender preferences and how they liked their care to be undertaken. People had access to a range of activities and hobbies, for example, raised flower beds to support gardening, arts, crafts and entertainers. Activities were adapted for people being cared for in bed to ensure equity of access.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Care plans were detailed and included information about people’s protected characteristics such as how they wanted to be supported with their religion. There was also information on how to support people with needs such as autism and their sexuality. This provided staff with the guidance they needed to ensure people were well supported. Care plans included information on people’s preferences. This included a ‘Who Am I’ section which provided a good level of detail about the person’s life history, their family, their former employment, hobbies, people and places that were important to them. People had access to activities, hobbies and entertainment of their choices and their choices were documented. Some people preferred to stay in their rooms and had no interest in group activities; their choices were respected, and provisions made to support them socially and emotionally on a one to one basis if they wished.

People told us they were happy living at the service. One person said, “We have lots of things to do, I like to spend time in the garden and enjoy having a cup of tea and a chat” and “I enjoy being involved in all the activities, I got to touch a snake and a spider and I enjoy listening to the singers when they come, we do gardening and have coffee mornings”. Some people living at the service lived with dementia. Relatives told us they were happy the service was suitable for people with dementia. Comments included. “Yes, because they have very good entertainment there for the residents which is good to stimulate them.” And “I think they are, the staff are very caring, and you can see their level of involvement with the patients which is good.” And “Most suited from out of all the care home visited.”

Staff provided person centred care tailored to individual needs. Communication plans were individual for each person and provided staff with details about how best to communicate with people. This ensured people were not disadvantaged because of communication challenges. Signage around the service supported people to find their way about the service. People were supported to access a range of activities to ensure activities offered met people's diverse needs. For example, the management told us, “One of our regular activities is a church service here which is well supported by many residents and their families. And we are in greater collaboration with the veterans in the village who come and work with some of our residents in the garden here. We have a mini bus which takes people to their churches and to pub trips, the seaside for ice creams and so on.”

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.