Westcliff Lodge Limited

Updated 22 February 2022

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the COVID-19 pandemic we are looking at how services manage infection control and visiting arrangements. This was a targeted inspection looking at the infection prevention and control measures the provider had in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.

This inspection took place on 1 February 2022 and was unannounced.

Updated 22 February 2022

About the service:

Westcliff Lodge is a residential care home that provides personal and nursing care for up to 22 older people aged 65 and over. At the time of the inspection there were 22 people living at the service.

People’s experience of using this service:

Not all risks for people were allayed for their safety and wellbeing as these were not consistently identified or addressed quickly enough. The service does not always follow relevant national guidelines relating to medicines.

Not all care records fully reflected or accurately detailed people’s care and support needs. People received inconsistent opportunities to participate in social activities.

Quality assurance arrangements were not as robust as they should be. Improvements were required to ensure these arrangements were effective to monitor performance, risk and quality.

Staff knew how to keep people safe from harm and people told us they were safe. The registered provider had a system in place to recruit staff to ensure people would be supported safely. There were enough staff to meet people’s care and support needs in a timely manner. People were protected by the registered provider’s infection control practices and procedures.

Staff had the skills and knowledge to support people how they wanted. People received enough to eat and drink throughout the day. People were supported to access healthcare services and receive ongoing healthcare support as needed. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible.

People received care from staff who were kind and caring; and their comments about the care they received was positive. People’s dignity and privacy was respected, and their independence promoted and encouraged according to their capabilities and abilities.

The registered provider had a complaint process which people were aware of to share any concerns. People told us they felt confident to raise issues.

We have made recommendations about risk and medicines management. We have made further recommendations about care planning and social activities.

Rating at last inspection:

Following the last inspection, the rating of the service was ‘Requires Improvement’ (Last report published March 2018). This service has been rated ‘Requires Improvement’ at the last two inspections.

Why we inspected:

This was a planned inspection based on the rating at the last inspection.

Follow up:

We will continue to monitor intelligence we receive about the service until we return to visit as outlined in our inspection programme and schedule. If any concerning information is received, we may inspect sooner. A meeting will be arranged to meet with the registered provider and manager.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk