The Care Quality Commission

Archived: Grimsby Hall and Lodge

Patrick Street, Grimsby, Lincolnshire, DN32 9ND 0845 271 0796

Provided and run by:
Orchard Care Homes.Com Limited

All Inspections

7, 24 March 2011

During a routine inspection

We have not spoken directly to people who use the service in assessing the outcome areas for this review. But we did take into consideration the views of people we interviewed at the last key inspection in January 2010 and at the random inspection in May 2010, we have also taken into consideration the views of people from their consultation with the provider.

People told us at our inspections and more recently through surveys and meetings with the provider that they were happy with the care they were receiving, their privacy and dignity was respected and that staff supported them in the way they wanted. They considered the staff professional and caring.

They told us that they were happy with the environment and the home was kept clean and tidy.

They said they were generally very happy with the meals but some felt the menu choices could be changed more frequently.

People said they knew who to talk to if they had any concerns, they were consulted about how the home was run and felt involved in decisions about their care and treatment.