Archived: Longridge Hall and Lodge

Updated 14 June 2017

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection visit took place on 03 May 2017 and was unannounced.

The inspection team consisted of two adult social care inspectors.

Before our inspection visit we reviewed the information we held on Longridge Hall and Lodge. This included notifications we had received from the provider, about incidents that affect the health, safety and welfare of people who lived at the home. We also reviewed the Provider Information Record (PIR) we received prior to our inspection. This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. This provided us with information and numerical data about the operation of the service

We spoke with a range of people about the home including seven people who lived at the home, three relatives and ten staff members, including the registered manager.

We looked at care records of five people who lived at the home, training and recruitment records of three staff members and records related to the management of the service. We also contacted the commissioning department at the local authority and spoke with an external professional who visited the home. This helped us to gain a balanced overview of what people experienced living at Longridge Hall and Lodge.

Updated 14 June 2017

The inspection visit took place on 03 May 2017 and was unannounced.

Longridge Hall and Lodge is a residential care home for up to 60 people. Longridge Hall and Lodge is a purpose built home located in a residential area of Longridge and close to local amenities. The home is registered to provide accommodation for people who require assistance with personal care without nursing. Accommodation is provided in large single bedrooms with ensuite facilities of a wet area with shower, a toilet and a wash basin. The property is built on two floors. Each floor has a large lounge/dining room, plus several smaller lounges. There are safe garden areas with outdoor seating provided. Ample parking is provided to the front of the premises. At the time of the visit there were 57 people who lived at the home.

At the last inspection in July 2014 the service was rated Good. At this inspection we found the service remained good.

The registered manager had systems in place to record safeguarding concerns, accidents and incidents and take appropriate action when required. They analysed information about these events to reduce the risk of future occurance.

Recruitment checks were carried out to ensure only suitable people were employed to work at the home. Our observations and discussions with staff and people who lived at the home confirmed sufficient staff were on duty.

The registered manager understood the requirements of the Mental Capacity Act 2005 (MCA) and the Deprivation of Liberty Safeguards (DoLS). This meant they were working within the law to support people who may lack capacity to make their own decisions.

Risk assessments had been developed to minimise the potential risk of harm to people who lived at the home. These had been kept under review and were relevant to the care and support people required.

Care plans were in place to guide staff with how people wished to be supported. People who received support or, where appropriate, others acting on their behalf were involved in decisions and consented to their care.

Staff responsible for assisting people with their medicines had received training to ensure they had the competency and skills required. Systems were in place to ensure people received their medicines safely.

We observed regular snacks and drinks were provided between meals to ensure people received adequate nutrition and hydration. Comments from people who lived at the home were all positive about the quality of meals provided.

We found people had access to healthcare professionals and their healthcare needs were met.

People who lived at the home told us they were encouraged to participate in a range of activities that had been organised. Entertainers were arranged on a regular basis, as were trips out to various places.

People who lived at the home and their relatives knew how to raise a concern or to make a complaint. The complaints procedure was available and people said they were encouraged to raise concerns.

The registered manager used a variety of methods to assess and monitor the quality of the service provided to people. These included regular audits of the service, as well as staff and resident meetings to seek the views of people about their experiences of the service they received.