5 January 2023
During a routine inspection
Oakbank Care provides personal and nursing care for up to 55 people, some of whom are living with dementia. At the time of our inspection there were 41 people using the service. Nursing care is delivered on the ground floor, with residential care upstairs. The care home benefits from large grounds and a garden space to rear.
People’s experience of using this service and what we found
Safeguarding systems, policies and procedures helped protect people from avoidable harm. Staff were recruited safely. People told us they felt safe and happy at the service. Medicines were safely managed. Risk to people were mitigated and assessments were reviewed regularly by the nursing and management teams.
People were supported by a well-trained and knowledgeable staff team. People were supported to access external health care professionals, to ensure their needs were met. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Peoples nutritional needs were met, and people told us they enjoyed the food at the home.
Staff promoted individual’s dignity and privacy. Staff supported people in a person-centred way and knew people well, to enable them to provide individualised support. The service provided a range of activities based on people’s individual needs and abilities. People were supported with end of life care by suitably trained staff.
The registered manager had audit systems in place to maintain standards in the service. People and staff told us the registered manager was available, approachable and dealt with concerns if raised.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (Published 13th May 2019).
Why we inspected
This inspection was prompted by a review of the information we held about this service.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect